Terms and conditions
1. Scope and Subject Matter of the Contract
1.1 AGD provides the web-based calculation module “VTV Design” on a subscription basis via the website “vtv.calculate.design” (hereinafter: “VTV Design”).
1.2 Use is possible on desktop computers, tablets and smartphones via a standard web browser in its default settings.
1.3 The service is provided as part of a paid subscription, with a minimum term of 12 months in the first year and thereafter with a monthly commitment. AGD members receive free access to the Business version for the duration of their membership as well as discounted access to the Pro version.
1.4 The offering is aimed primarily at self-employed designers and, therefore, at business users. The existence of consumer status in individual cases cannot be completely ruled out.
2. Contracting Party
2.1 The contracting party is as follows:
Allianz Deutscher Designer e.V. (AGD), represented by the First Chair Katja Kresnik and the Second Chair Jan-Peter Wahlmann,
Markgrafendamm 24 | Haus 18, 10245 Berlin,
Register no. 200413, Local Court of Braunschweig,
VAT Identification Number: DE114880549 (hereinafter: “AGD”).
2.2 Users are customers of the paid service as well as AGD members who receive free access within the scope of the Business plan.
3. Registration
3.1 The User warrants that all information provided during registration is complete and truthful. In the event of a breach, AGD is entitled to block access immediately.
3.2 The User shall not disclose their personal login details (username and password) to third parties and shall keep them protected against unauthorised access. If there is reason to believe that unauthorised persons have gained knowledge of the login details, the User must change them without delay.
4. Conclusion of Contract
4.1 The presentation of products in the online shop does not constitute a legally binding offer. It is merely an invitation to place an order.
4.2 By clicking the button “order with payment obligation”, the User submits a binding offer.
4.3 After the offer has been received, the User is sent an automatically generated email in which AGD merely confirms receipt of the offer and issues a temporary activation of the portal (confirmation of receipt). This does not constitute acceptance of the offer, and no contract is concluded by this confirmation.
4.4 A contract is only concluded after the order has been reviewed and AGD has expressly declared acceptance (as a rule, upon issue of the invoice).
4.5 Users are not permitted to share access authorisation with third parties.
4.6 Only the German language is available for the conclusion of the contract.
5. Right of Withdrawal
5.1 The portal is aimed primarily at self-employed designers acting as business users. AGD does not grant business users a voluntary right of withdrawal.
5.2 Should the customer be a consumer, meaning a natural person who places an order for purposes that cannot be attributed to commercial or self-employed professional activity, the statutory right of withdrawal shall apply.
5.3 If the customer exercises their right of withdrawal, they shall bear any costs incurred—in particular, the costs of the payment service provider PayPal.
5.4 Further information on the right of withdrawal can be found in the Right of Withdrawal (Notice of Cancellation) on the website “vtv.calculate.design” under the section “Widerrufsbelehrung / Right of Withdrawal”.
5.5 The right of withdrawal does not apply to consumers who, at the time of entering into the contract, do not belong to a Member State of the European Union and whose sole residence and delivery address at the time of entering into the contract is outside the European Union.
6. Fees and Payment Terms
6.1 Non-members of AGD shall pay the following fees for use of the portal in accordance with their selected subscription level:
• Business plan: EUR 36.00 per year (annual payment) or EUR 4.00 per month (monthly payment, i.e., EUR 48.00 per year)
• Pro plan: EUR 84.00 per year (annual payment) or EUR 8.00 per month (monthly payment, i.e., EUR 96.00 per year)
6.2 AGD members shall pay the following fees:
• Business plan: included in the membership fee
• Pro plan: EUR 36.00 per year (annual payment) or EUR 4.00 per month (monthly payment, i.e., EUR 48.00 per year)
6.3 The stated prices are final prices and include statutory VAT.
6.4 In the event of an increase in VAT, AGD is entitled to increase the subscription fee accordingly and round up to the nearest full euro—in the first year after the minimum term expires, and thereafter in the month in which the VAT increase enters into force.
6.5 Fees shall become due as follows:
• In the first year, 10 calendar days after receipt of the invoice;
• From the second year, 10 days after receipt of the invoice for annual payment, and on the third working day of each month for monthly payment. For annual payments, invoicing takes place once per year.
6.6 After expiry of the minimum term of one year, the customer shall be reimbursed EUR 3.00 per unused month in the event of termination. There is no entitlement to interest. AGD reserves the right to choose the most economical method of reimbursement.
6.7 Payment is made exclusively via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms and conditions, available at: https://www.paypal.com/webapps/mpp/ua/legalhub-full
6.8 Any PayPal costs caused by the customer, in particular, in the event of an unauthorised recall of the payment order, must be borne by the customer.
6.9 In the event of default, AGD is entitled to suspend its services and block access immediately. The User shall remain obliged to pay the agreed fee during the period of suspension.
6.10 The User shall only have a right of set-off if their counterclaims are legally established, undisputed or acknowledged in writing by AGD.
7. Liability and Complaints
7.1 The User has no claim to uninterrupted or immediate availability of the services. The User must anticipate technical delays and, if necessary, request alternatives from AGD during regular office hours.
7.2 AGD assumes no guarantee for server availability, service uptime or freedom from errors. AGD does not guarantee that services are permanently available, particularly where access is prevented by disruptions beyond AGD’s control (force majeure, third-party fault). AGD will, however, remedy disruptions to the services described without undue delay, within the scope of existing technical possibilities.
7.3 The User may contact AGD for questions, complaints and objections Monday to Thursday from 09:00 to 17:00 and Friday from 09:00 to 13:00 by telephone at +49 30 213 00 9340 or by email at info@agd.de.
7.4 The information on AGD’s websites has been prepared with care and is reviewed and updated on an ongoing basis. Nevertheless, errors may occur. AGD therefore accepts no liability or guarantee for the accuracy, completeness or timeliness of the information and calculations of “VTV Design” or of the AGD and Designerwissen websites.
7.5 AGD excludes liability for slightly negligent breaches of duty, unless such breaches relate to damages resulting from injury to life, body or health, to non-fault-based claims, or to guarantees. This does not affect liability for breaches of essential contractual obligations, i.e., obligations which must be fulfilled in order for the contract to be properly executed and on the fulfilment of which the User regularly relies. The same applies to breaches by AGD’s vicarious agents.
7.6 For breaches of essential contractual obligations, AGD shall only be liable for typical and foreseeable damages if caused by simple negligence, unless the User’s claims arise from injury to life, body or health.
7.7 The limitations set out in clauses 7.5 and 7.6 also apply in favour of AGD’s legal representatives and vicarious agents if claims are asserted directly against them.
8. Term of Contract
8.1 In the first year, the contract has a minimum term of 12 months.
8.2 After the 12th calendar month, the contract is automatically extended on a rolling basis by one additional month at a time.
8.3 After expiry of the 12-month minimum term, the notice period shall be one month to the end of a calendar month.
8.4 For AGD members, the contract is tied to the duration of AGD membership and cannot be terminated separately. Upon termination of AGD membership, the right to use VTV Design also ends.
8.5 Notice of termination may be given in writing or in text form, e.g. by email to info@agd.de.
8.6 AGD is entitled to terminate the contract for VTV Design without notice even during the first year if:
• The User is two months in arrears with payment,
• The User provided false information during registration, or
• The User disclosed their login details to third parties.
8.7 After termination of the contractual relationship, all data, settings and access details of the User will be deleted without further notice. The User is solely responsible for backing up their data.
9. Dispute Resolution
9.1 In accordance with Article 14(1) of Regulation (EU) No. 524/2013, the European Commission provides a platform for online dispute resolution (ODR). It can be accessed at: https://ec.europa.eu/consumers/odr/main/
9.2 AGD prefers to resolve matters directly and therefore does not participate in dispute resolution proceedings before a consumer arbitration board. There is no legal obligation to participate. Please contact us directly at info@agd.de in the event of questions or problems.
10. Final Provisions
10.1 Deviating terms and conditions of the User shall not apply unless AGD expressly agrees to them in writing.
10.2 AGD reserves the right to amend these Terms and Conditions as well as the service description and price list with the User’s consent, provided the amendment is reasonable for the User. AGD will inform the User of amendments and their effective date in good time. Consent is deemed granted if the User does not object within six weeks of receiving the change notification. AGD will inform the User of this consequence separately.
10.3 Should any provision of these Terms and Conditions be invalid, the remainder of the contract shall remain valid. The statutory provisions shall apply in lieu of the invalid provision.
10.4 The place of jurisdiction, insofar as permissible by law, shall be Berlin.
10.5 The law of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
Status: 01.06.2026
VTV Design | Right of Withdrawal (Notice of Cancellation)
Status: 01.06.2026
Withdrawal
If you are a consumer, i.e., a natural person who places the order for purposes that are not attributable to your trade, business or profession, we must grant you the possibility to withdraw. This does not apply to a consumer who, at the time of concluding the contract, does not belong to a Member State of the European Union and whose sole residence and delivery address at the time of concluding the contract is outside the European Union.
Withdrawal Instruction
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason, provided you have subscribed to VTV Design for private purposes (e.g., students) and not for professional purposes (freelance or commercial).
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post, telefax or email). You may use the attached model withdrawal form, which is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments that we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
Upon declared withdrawal, we are entitled to block your access to the VTV Design portal. Any data, settings and access details will be deleted as a result. You are responsible for ensuring that you store this information on your own data carrier.